Terms of service
Heartbloom
Terms of Service
heartbloomcards@gmail.com
Effective Date: Feb 28, 2026.
Please read these Terms of Service (“Terms”) carefully before using the HeartBloom Cards website or placing an order with us. These Terms constitute a legally binding agreement between you and Heartbloom (“Heartbloom,” “we,” “us,” or “our”) governing your access to and use of our website, products, and services (collectively, our “Site and Services”).
By accessing our website, creating an account, or making a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, please discontinue use of our website immediately.
1. Eligibility
Our Site and Services are intended for use by individuals who are 18 years of age or older. By using our website, you represent and warrant that you are at least 18 years old, have the legal capacity to enter into a binding agreement, and are not prohibited from using our services under any applicable law. If you are accessing our site on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.
2. Account Registration
You may browse our website without creating an account, but certain features — such as order history, saved addresses, and personalized card designs — require you to register for an account.
Your Responsibilities
• You agree to provide accurate, current, and complete information when creating your account.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• You agree to notify us immediately at heartbloomcards@gmail.com if you suspect any unauthorized use of your account.
• You may not transfer your account to another person or use another person’s account without authorization.
Heartbloom reserves the right to suspend or terminate any account that we believe, in our sole discretion, has provided false information, violated these Terms, or engaged in fraudulent or harmful activity.
3. Products, Orders & Pricing
Product Descriptions
We make every effort to display our products accurately, including images, colors, dimensions, and descriptions. However, we cannot guarantee that your device’s screen will display colors accurately, and slight variations may occur. We reserve the right to correct any errors, inaccuracies, or omissions and to update information at any time without prior notice.
Order Acceptance
Placing an order on our website constitutes an offer to purchase, not a confirmed sale. We reserve the right to accept, decline, or cancel any order at our discretion, including after an order confirmation has been sent. Reasons for cancellation may include product unavailability, pricing errors, suspected fraud, or issues identified during payment processing. If we cancel your order, you will receive a full refund to your original payment method.
Pricing
All prices are listed in U.S. dollars and are subject to change without notice. Prices shown online may differ from in-store prices. Applicable sales tax will be calculated and displayed at checkout based on your shipping address. We reserve the right to correct pricing errors, even after an order has been placed, and will notify you of any such correction before fulfilling your order.
Payment
We accept major credit and debit cards as well as other payment methods displayed at checkout. By submitting your payment information, you authorize us to charge the total amount of your order, including applicable taxes and shipping fees. All transactions are processed securely through our PCI-DSS compliant payment processor. Heartbloom does not store your full payment card details.
4. Personalized & Custom Products
Heartbloom Cards offers personalized and custom-made products that are created specifically for you. By submitting content for a personalized order, you agree to the following:
• You are solely responsible for all text, images, and other content you submit (“User Content”). Heartbloom is not liable for errors in User Content, including spelling mistakes, incorrect dates, or other inaccuracies you provide.
• You represent and warrant that your User Content does not infringe on the intellectual property rights, privacy rights, or other rights of any third party.
• You grant Heartbloom a limited, non-exclusive license to use your User Content solely for the purpose of producing and delivering your order.
• Personalized orders cannot be cancelled, modified, or returned once production has begun. Please review all customization details carefully before submitting your order.
• Heartbloom reserves the right to refuse to produce any User Content that, in our sole discretion, is unlawful, offensive, defamatory, or otherwise inappropriate.
5. Acceptable Use of Our Website
You agree to use our website only for lawful purposes and in a manner consistent with these Terms. You agree that you will not:
• Use our website in any way that violates any applicable local, state, federal, or international law or regulation
• Engage in any fraudulent activity, including placing false or unauthorized orders
• Impersonate any person or entity, or falsely represent your affiliation with any person or entity
• Attempt to gain unauthorized access to any portion of our website, systems, or networks
• Upload, transmit, or distribute any viruses, malware, or other malicious code
• Scrape, harvest, or collect data from our website using automated tools without our prior written consent
• Reproduce, duplicate, copy, sell, or resell any portion of our website or its content for commercial purposes without our express written permission
• Post or transmit any content that is harassing, defamatory, obscene, threatening, or otherwise objectionable
Violation of these acceptable use standards may result in immediate termination of your account and, where appropriate, referral to law enforcement.
6. Intellectual Property
All content on our website — including but not limited to text, graphics, logos, card designs, images, photography, artwork, and software — is the property of Heartbloom Cards or its licensors and is protected by applicable copyright, trademark, and other intellectual property laws.
You may not reproduce, modify, distribute, display, perform, republish, download, store, transmit, or create derivative works from any content on our website without our prior express written permission. Any unauthorized use of our content may violate copyright law, trademark law, or other laws and regulations.
Feedback, suggestions, or ideas you submit to us about our products or services (“Feedback”) will be treated as non-confidential and non-proprietary. By submitting Feedback, you grant Heartbloom a perpetual, irrevocable, royalty-free license to use, reproduce, modify, and incorporate that Feedback into our products and services without any obligation or compensation to you.
7. User Reviews & Ratings
We may offer you the ability to submit product reviews, ratings, or comments (“Reviews”). By submitting a Review, you represent and warrant that:
• You are the sole author of the Review and own all rights to it
• The Review is based on your genuine, first-hand experience with the product
• The Review does not contain any unlawful, defamatory, obscene, harassing, or otherwise objectionable content
• The Review does not infringe on the intellectual property or other rights of any third party
By submitting a Review, you grant Heartbloom a perpetual, irrevocable, royalty-free, fully transferable license to use, reproduce, modify, publish, and distribute your Review in any medium for any purpose, including marketing and promotional uses, without compensation to you.
Heartbloom reserves the right, but not the obligation, to monitor, edit, or remove any Review that it determines, in its sole discretion, violates these Terms or our content guidelines. Reviews are generally posted within two to four business days of submission.
8. Third-Party Links & Services
Our website may contain links to third-party websites, services, or content that are not owned or controlled by Heartbloom. We provide these links for your convenience only and do not endorse, control, or assume any responsibility for the content, privacy practices, or terms of any third-party site. Your use of any third-party site is at your own risk, and you should review the applicable terms and privacy policies of those sites before use.
9. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEARTBLOOM CARDS PROVIDES OUR SITE AND SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTY OF ANY KIND. WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THAT THE RESULTS OF USING OUR SITE OR SERVICES WILL MEET YOUR REQUIREMENTS. WE RESERVE THE RIGHT TO CORRECT ERRORS AND UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE.
10. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, HEARTBLOOM CARDS AND ITS OWNERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SITE OR SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
In no event shall our total liability to you for any claims arising from or related to your use of our Site and Services exceed the total amount you paid to Heartbloom in the 12 months preceding the event giving rise to the claim, or $100, whichever is greater.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for consequential damages. In those jurisdictions, the above limitations apply to the greatest extent permitted by law.
11. Indemnification
You agree to indemnify, defend, and hold harmless Heartbloom and its owners, officers, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of our Site and Services; (b) any User Content you submit; (c) your violation of these Terms; or (d) your violation of any third party’s rights, including intellectual property or privacy rights.
12. Dispute Resolution
Informal Resolution
Before initiating any formal legal proceeding, you agree to contact us at heartbloomcards@gmail.com and give us a reasonable opportunity to resolve your concern informally. Most issues can be resolved quickly and to your satisfaction through direct communication.
Governing Law
These Terms and any disputes arising from them shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law provisions. Any legal action or proceeding that is not subject to arbitration shall be brought exclusively in the state or federal courts located in Travis County.
Binding Arbitration
If an informal resolution cannot be reached, you and Heartbloom agree that any dispute, claim, or controversy arising out of or relating to these Terms or our products and services shall be resolved by binding individual arbitration, rather than in court. You waive any right to participate in a class action lawsuit or class-wide arbitration. This arbitration provision does not apply to claims for injunctive relief related to intellectual property infringement.
Please consult a licensed attorney to finalize the arbitration clause with the appropriate arbitration organization rules and venue details for your jurisdiction before publishing these Terms.
13. Modifications to These Terms
Heartbloom reserves the right to update or modify these Terms at any time at our sole discretion. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or a prominent notice on our website. Your continued use of our Site and Services after the effective date of any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
14. Termination
Heartbloom reserves the right to suspend or terminate your account and access to our Site and Services at any time, with or without notice, for any reason, including if we believe you have violated these Terms or applicable law. Upon termination, your right to use our Site and Services will immediately cease. Provisions of these Terms that by their nature should survive termination — including intellectual property, disclaimer of warranties, limitation of liability, and dispute resolution — shall survive.
15. Entire Agreement & Severability
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and Heartbloom Cards with respect to our Site and Services and supersede all prior or contemporaneous understandings, agreements, or representations.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
16. Contact Us
If you have any questions about these Terms of Service, please contact us:
Heartbloom Cards
Email: heartbloomcards@gmail.com
Customer Care Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Thank you for being part of the Heartbloom community. 🌸